VirPil.COM

FAQ

How Can I Purchase VPC Products?

VPC Products can be purchased from either our official webstore - www.virpil.by or, if you’re in the EU, our products can be purchased from Amazon UK or Amazon DE.

What Payment Methods Do You Accept?

Payment can be made either using the ASSIST secure card payment gateway or via bank transfer. More information can be found here: https://virpil.by/en/payment-for-goods

My Card Payment Keeps Getting Declined!

This is usually because your bank is blocking the transaction. Please contact your bank directly to clarify what the problem is. You can also try using a card from a different provider, or pay via bank transfer.

If you’re still having problems, please contact us directly and we’ll do our best to help.

What Courier Do You Use?

We dispatch all orders via EMS Express.

Do You Ship to “X” Country?

We ship worldwide from our www.virpil.by webstore, and to EU countries on Amazon.

How Much Does Shipping Cost?

Shipping is calculated based on the shipping destination and the total weight of the order. After you have added the products you want to your basket, please enter your shipping address on the checkout page and you will be provided the total shipping cost.

I’ve Placed My Order - When Will I Receive It?

Each product page has an estimated order processing time listed. After your order has been processed it will be dispatched and you will receive a tracking number when your order is dispatched.

For specific information on your delivery progress after dispatch, please contact your local EMS operator.

How Do I Calibrate the VPC MongoosT-50 Flightstick?

Please use the VPC Configurator Light software on our website to calibrate. https://virpil.com/en/support/downloads

Do not use the Windows Game Controllers calibration tool!

When I Launch the VPC Configurator Light Software, I Get a Firmware Error Message.

Please follow the instructions in the VPC Configurator Light user manual to complete the firmware upgrade process to the latest version included in the software archive.

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