After launching our new webstores yesterday, unfortunately we experienced some issues both on the EU and Belarusian sides of our stores.

First, we would like to clarify the new stores and what they are intended for:

  • www.virpil.by - This is our Belarusian webstore intended to serve our EuAsEC customers only (Russia, Belarus, Kazakhstan, Kyrgyzstan, Armenia). The prices shown here include Belarusian VAT (20%).
  • www.virpil-controls.eu - This is our new EU webstore and warehouse based in Lithuania. This store can only dispatch to EU customers. These prices also include EU VAT, and orders will be delivered directly to your door rather than requiring customs clearance.
  • www.virpil-controls.by - This is our main webstore, again based in Belarus. However it is intended to serve all other customers around the world not previously covered by the previous two stores. The prices shown here are listed without any VAT to ensure our international customers get the best price possible. Any orders (as was previously) will pass through your country’s local customs office and may be subject to additional local taxes.

 

Secondly we’d like to update the status of our new webstores:

Unfortunately, we encountered some issues with our payment gateways on all webstores. Our www.virpil.by and www.virpil-controls.by webstores were using our existing ASSIST payment gateway integration as we’ve done previously. Unfortunately they have encountered to system issues which they are working to resolve ASAP. These issues are:

  1. There are difficulties accepting payments from certain countries as reported by our customers. The exact list of countries affected is being clarified and we hope to have resolved with ASSIST within 72 hours.
  2. ASSIST’s Mastercard 3D-Secure validation is currently being worked on - as such they cannot process these cards for the time being. We will be updated with news regarding this ASAP.

 

There was also a bug where attempting to register on www.virpil-controls.by redirected to www.virpil.by instead, causing some confusion. This has now been fixed.

 

Our EU store also encountered a hiccup with our integration regarding the ease of order placements. The EU store is running an entirely new platform which we’re working hard to resolve as quickly as possible.

 

We would also like to request patience from our customers regarding support tickets - due to the issues stated we have been overwhelmed with messages which we are working very hard to catch up with, on top of getting our sites back up and running 100%!

 

Thank you all for your patience,
VIRPIL Controls Team

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The VIRPIL Controls team are pleased to announce the readiness of our new store for our EU customers!

https://virpil-controls.eu/

Purchasing of VPC products will now be much easier, with faster, cheaper and more reliable delivery via DPD. Orders will no longer be required to pass through customs, and instead will be delivered directly to your door. View more delivery information here: https://virpil-controls.eu/delivery-info

Payments will be processed by Braintree payments (a PayPal company). Debit and Credit card payments can be processed directly on our site for convenience. VIRPIL Controls will not see nor store any payment information and it is handled directly by Braintree. We will accept VISA, Mastercard, AMEX and Maestro payment cards, with PayPal activating later this week.

View more payment information here: https://virpil-controls.eu/payment-info

Starting from the 16th April, VIRPIL Controls will have 3 direct trading platforms:

- www.virpil.by - EurAsEC (Russia, Belarus, Kazakhstan, Kyrgyzstan, Armenia)
- www.virpil-controls.eu - European Union (Supported Countries)
- www.virpil-controls.by - Rest of the World

 

www.virpil.by will initially continue to serve our customers worldwide, however from April 30th it will be changed to serving EurAsEC only.

In addition to the opening of the new EU webstore - on April 16, 2018 pre-orders for the long awaited VPC devices will open as scheduled:

- VPC MongoosT-50 Throttle
- VPC Constellation Delta Grip
- VPC WarBRD Base

 

These products can be pre-ordered with a discount of 10%. All existing VPC MongoosT-50 owners (grip, base or flightstick) will receive an additional 5% discount code for a total discount of 15%. Of course, as always, lucky members of the VPC FC will receive an additional 5% on top as well for a total discount of 20%!

All users will automatically receive the 10% pre-order discount. If you are an existing MT-50 owner, please send your order number and serial number to This email address is being protected from spambots. You need JavaScript enabled to view it. to receive your additional 5% discount coupon. VPC FC discounts will be calculated at the checkout.

VPCFC members will be required to sign up for a new account on the VIRPIL Controls EU webstore, and contact This email address is being protected from spambots. You need JavaScript enabled to view it. to reassign the VPCFC status. Please ensure you use the same email address that you originally signed up to the VPCFC with.

If you experience any issues with the VIRPIL Controls EU webstore - please contact us ASAP This email address is being protected from spambots. You need JavaScript enabled to view it.!

Finally - we would like to present more photos of the VPC MongoosT-50 Throttle, displaying the new knurled throttle lever grips!

 

Thank you for your continued support,
VIRPIL Controls Team

In our previous announcement, we revealed our new official VIRPIL Controls production factory - over the previous 2 weeks, we have completed the design for the internal factory layout and have started to purchase the equipment necessary for production including; CNC machines, workstations, shelving systems for warehouse storage, plastic injection molding machines and other tools and accessories.

We have also started the hiring and training of qualified experts to operate the VIRPIL Controls factory. The team is now about 80% completed.

The most important upcoming date in Q2 2018 is 30th April - the opening of the assembly and electronics installation facilities.

Despite devoting a large portion of our effort and time opening the factory, we have not forgotten about the release of our upcoming products:

  • VPC MongoosT-50 Throttle
  • VPC Constellation Delta Grip
  • VPC WarBRD Grip and Base

 

The assembly of these devices will be implemented in our new factory.

The next date of interest is the 20th May - the long awaited release of these new VPC devices!

Finally - as previously announced, we have been working on opening our official VIRPIL Controls EU webstore.

All orders placed with our EU webstore will be dispatched from Lithuania, with VAT and customs already included. DPD will handle the shipment of all orders, and we expect the overall service will be cheaper and faster for our EU customers.

Payment will also be possible via PayPal and all standard online payment cards via a secure Payment gateway.

We also expect to open up our distribution network to include Amazon US in the Summer of 2018 to better serve US VIRPILS!

The VIRPIL Controls EU webstore is scheduled to open on 16th April and will also coincide with the opening of pre-orders for the VPC MongoosT-50 Throttle, VPC Constellation Delta Grip and VPC WarBRD Grip and Base.

All pre-orders will receive a discount of 10%, with existing VPC MongoosT-50 owners receiving an upgraded discount of 15%. Of course, all members of the VPC Founder’s Club will retain their 5% lifetime discount - please contact us with your existing VPCFC account details to transfer them to the new VIRPIL Controls EU webstore.

We have more exciting news to follow in Q2 2018 - stay tuned for future announcements!

Thanks,
VIRPIL Controls Team

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